Your happiness matters to us at JewelHaven. If you are not satisfied with your purchase, our return policy offers a clear and fair process for returns and exchanges.

1️⃣ Return Period

Returns and exchanges are accepted within 30 calendar days from the date of delivery.

2️⃣ Condition Requirements

Returned items must be:

• Unworn and unused.

• In original packaging with all tags, certificates, and boxes.

• Free from damage, alterations, or personal customization.

3️⃣ How to Return

Please contact our customer service to initiate the return.
You will receive a Return Authorization number and return instructions.

4️⃣ Shipping Costs

Unless the product is defective or incorrect, customers are responsible for return shipping fees.
Use a tracked and insured service for your protection.

5️⃣ Refund Process

Once returned items are received and inspected, refunds will be processed within 7 business days to the original payment method.

6️⃣ Exchanges

Exchanges are available based on product availability. Contact us to discuss your needs.

7️⃣ Non-Returnable Products

• Gift cards.

• Customized or engraved jewelry.

• Products damaged after delivery due to misuse.

8️⃣ Defective or Damaged Items

If your product arrives damaged or defective, notify us within 7 days with photos.
We will provide a replacement or refund free of charge.

Email: [email protected]
Phone: +1 (212) 555-0198
Address: 245 Broadway, New York, NY 10007, USA